Branch Manager (Dammam)

Employer: Platinum Shipping Services Est
Industry: Dammam

This position is responsible for managing end-to-end processes, sales and operations within the branch location. The individual in this role must ensure adherence to all laws and legal regulations, provide excellent customer service, manage on-site and sales staff, optimize productivity, grow the business and monitor all financial matters.

WHAT DO I NEED TO DEMONSTRATE?

Essential is your ability to:
* Ensure branch KPI’s set annually are met and/or exceeded
* Ensure gross profit growth target set annually is achieved and/or exceeded
* Drive strong growth within designated geographical area
* Develop and expand customer relationships together with sales
* Accompany sales calls as needed
* Optimize branch transactions, increase sales and decrease operating expenses
* Optimize staffing productivity to achieve best use of resources
* Promote a customer-centered culture that strives to exceed customer needs, requirements and expectations
* Set and communicate employee performance expectations and goals, and communicate how these contribute to the strategy
* Monitor, evaluate, and hold employees accountable for performance goals and expectations through PLATINUM performance management processes
* Responsible for P&L financial controlling and strategic planning (budget)
* Prepare yearly budget including, investments and staffing
* Financial Management: AR, AP
* Prepare monthly strategic overview report
* Responsible for implementation and maintenance of standardized processes, structures and systems according to corporate guidelines
* Adhere to all defined Business Management System policies and procedures and local laws
* Other duties as assigned REQUIRED: * The incumbent may directly and/or indirectly supervise up to 10 employees
* Manage, coach, mentor and develop direct reports
* Knowledge of the market and competitors as well as trends and industry challenges
* Strong business and financial acumen (understands principles and language, including the fundamentals of financial analysis)
* Collaborates well across business units/functions to accomplish goals and/or targets
* Analyzes information using tools and techniques, identifies implications, and draws conclusions
* Solid strategic and planning skills, ability to translate strategy to operational plan and execution
* Proven track record in people management and leadership skills
* Effective verbal and written communication skills (should be able to adapt communication style to suit different audiences)
* Strong decision-making capabilities and high accountability * Results oriented and customer focused
* Strong computer skills including Microsoft Office suite
* Detail oriented, ability to multitask and meet deadlines
* Works effectively with others and independently
* Knowledge and experience in recruitment, selection, training and development

EDUCATION AND EXPERIENCE:
* High School Diploma/G.E.D. equivalent required * B.A. or B.S. Degree preferred
* Minimum five (5) experience in freight forwarding and operations management required, 10 years preferred
* Experiences in air, ocean, logistics and supply chain management (SCM) required
* Minimum three (3) years supervisory/managerial experience required
* Prior experience establishing aligned organizational strategic goals for team members and managing employees to KPI’s required
* Experience and demonstrated ability in managing and prioritizing heavy workloads while meeting deadlines in a fast-paced organization required
* Proficiency in MS Office (MS Outlook, Excel, Word, PowerPoint in particular) required
* Sound understanding of a P&L preferred



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