Customer Service Representative – Riyad

With Valid Iqama
Iqama should be transferable
able to Join Immediately
Female Filipino Only
Salary: Negotiable
Responsibilities:

1. Manage large amount of incoming calls and regularly make calls or emails to client.
2. Identify and assess customers needs to achieve satisfaction.
3. Build sustainable relationships of trust through open and interactive communication.
4. Provide accurate, valid and complete information by using the right methods/tools.
5. Handling complaints, provide appropriate solutions and alternatives within the limits; follow up to ensure resolution.
6. Keep records of customer interactions in SAP, process customer accounts and file documents.
7. Follow communication procedures, guidelines and policies
8. Take the extra mile to engage customers.