Industry: Engineering
Job Details:
This position is responsible for providing technical {mechanical} support for Air Preheaters, striving to be customer focused, fully responsive and successful in meeting the 24×7 technical service needs of customers.
Develop a collaborative relationship with the balance of GEECO, India to establish the area as the “go to” place for technical field service knowledge. Focus on providing valued solutions to customers, utilizing services as well as GEECO’s products.
– Provide technical support during repair and/or installation of Air Preheaters, at customers’ sites, to ensure standards are met and the integrity of the equipment is maintained.
– Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of “zero” lost time incidents.
– Work to improve the responsiveness to customers by being available to make sales calls, perform technical walkdowns, and provide technical solutions to customers that distinguish GEECO’s proposals and capabilities.
– Work closely with engineering department to evaluate and design package offerings.
– Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers including accurate invoicing for services.
– Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data.
– Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers.
– Participate in the effort to provide your organization, and when appropriate, the Aftermarket group, balance of GEECO, and Sales Reps, with meaningful information, knowledge, and tools in order to support the customer.
– Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow the installed base of GEECO aftermarket.
– Maintain close working relationships with customers in order to understand the competitive marketplace and suggest plans / programs to leverage that knowledge to offer not only additional or improved services, but also additional products for the benefit of customers and GEECO.
– Support in-house manufacturing, when needed, by being available to supplement existing personnel to meet customer needs during peak periods.
Essential:
– Bachelor’s Degree / Diploma in Mechanical Engineering.
– 5 years of relevant technical background including millwright, maintenance, engineering, and/or field service experience, product design and/or rotating equipment.
– A solid understanding of the product/service offerings and customer base.
– Ability to and maintain strong relationships with customers, employees and Sales Reps.
– High moral and ethical standards integrity is continuously apparent.
– Proficient in Microsoft Office Products – Word, Excel, Outlook, etc. Comfortable navigating the internet.
– Strong interpersonal ss – active listener, clear and concise communicator {both oral and written} proven collaboration ss.
– Strong analytical ss.
– Comfortable and effective working in the “virtual world”
– Experience with servicing highly engineered equipment and products.
Desirable:
– Up to 80% travel locations mostly in India and International Travel
– Background evidencing positions with increasing responsibility and leadership.
– Experience specifying replacement parts for highly engineered equipment and products.
– Experience in industrial sales or technical selling.
– Troubleshoot problems in equipment.
– Communication ss in Hindi and English.
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