Sales & Marketing And Events Manager – Riyadh

Position: Sales & Marketing and Events Manager
Reports to: AGM
Liaises with: All Departments
Responsible for:
Department: Food and Beverage
Outline of Role & Responsibilities
In House Group Bookings and Events
Manage all booking enquires for all PDR’s and bookings over 12 people and more.
Respond to all inquiries promptly and in a professional manner
Make arrangements for menus, seating, return time, special requests, etc and create the function sheets for the special events and group bookings.
Work together with the kitchen, front of house and bar team to evaluate the needs of the guests and maximize efficiency for every department
Calculate any relevant costs: such as food cost, beverage, room hire, cake charge, flowers, transport and so on
Prepare all hire out contracts to guests and seek their approval
Prepare all hire out contracts and charge the necessary deposits
Liaise with all departments in the organizing the event
Brief door and floor staff in advance of any events
Outside Catering Organizations
Respond to all inquiries promptly and in a professional manner
Organize a site visit together with FOH & BOH
Evaluate the conditions of the site together with all departments
Do the costing and help the departments, food, beverage, labour, transport, etc.
Prepare all hire out contracts and to charge the necessary deposits
Liaise with all departments in organising the outside catering events
Events Around Us and Evaluations
Remain up to date with the events and all media awareness in all the Riyadh events
Evaluate all Riyadh events together with the heads of departments and determine the possible impact on Restaurant.
Devise ways to increase the value of these events to Restaurant.
Prepare reports after Riyadh events in order to use in the future
To prepare Riyadh events calendar
Information Gathering and Evaluations
Implement, update and maintain a highly organized database of customers and contacts
Determine the needs and preference of our guests and ensure that these are fulfilled
Social Media and Marketing
Able to produce work using Adobe Photoshop, Illustrator and InDesign
Work closely with external partners on designing all marketing collateral (flyers, business cards, manuals, presentations, menus, brochures, invitations, etc.) for events business
Providing feedback to General Manager for all websites inclusions across the group to ensure that events business has profile
Designing for and managing all social media platforms including Facebook, Twitter, TripAdvisor, Pinterest, Instagram, LinkedIn and keeping track of social media trends
Liaising with printers and suppliers to ensure everything is cost effective, of a high standard and delivered on time
Liaising with the PR team for 360 degree campaigns
Develop all relevant social media platforms for each venue
Devise social media guidelines and diary planner for Management
Approve/Monitor management posts/reviews and replies
Management social media training
Staff social media training and participation
Advertising campaigns
Newsletters
Maintenance and segmentation of database
Devise newsletter diary planner for Management
Maintain templates and distribute
Inclusion of SMS and other relevant formats for communication
Internal newsletter/team building/group awareness and relevant information
Traffic Driving
Affiliate relationships, Advertising
SEO, Analytics
Devise newsletter diary planner for Management
Other Duties
Report for duty punctually wearing appropriate attire.
Maintain a high standard of personal appearance and hygiene at all times, always remembering that you lead by example.
Establish and maintain a good rapport and working relationship with all the staff in Restaurant and all other departments as well as suppliers.
Provide a courteous, professional, attentive and efficient service at all times with all Restaurant departments and customers.
Attend and contribute to all staff briefings and other related activities.
Undertake any reasonable task and secondary duties as assigned by the General Manager.
Respond to any changes in the restaurant function as dictated by the General Manager.
Support new recruits through on the job training.
Have a complete understanding of all the restaurants service functions and responsibilities
Attend all management and organized meetings as requested by the General Manager.
Be conversant with every aspect of the company’s Emergency, Health and safety and Fire procedures.
Ensure you are aware of, and that you enforce all the company policies in the respects of human resources and staff welfare.
Work in accordance with legislation relating to equality and opportunity in the workplace.
Take responsibility for the security of the restaurant/bar premises and property at all times.
Ensure that impeccable standards of cleanliness are maintained throughout the operations.
Attend any training or re-training sessions as deemed necessary by the company including first aid training. Once qualified you will rota’d as a first aid trained member of staff whilst you are on duty.
Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all equipment of an operations nature.
Be aware of and ensure constant compliance with all necessary operational policies including:
Health and Safety
Food Safety & Hygiene
Maintenance
Emergency Procedures
Health and Safety and Welfare
Ensure that all potential and real hazards are reported immediately and rectified.
Be fully conversant with all departments fire, emergency and Bomb procedures.
Ensure that all required daily, weekly, monthly paperwork is completed, checked and filed in accordance with company policies.
Ensure all team members are aware of and trained to comply with all legal policies, practices and procedures.
Emergency procedures are rehearsed monthly and attendance records are kept; all emergency procedures need to be implemented and enforced to provide for security and safety of guest and employees
All staff within the department must be trained in a manner, which is safe and unlikely to give risk of harm or injury to themselves or others
Stimulate and encourage a general awareness of health and safety in relation to all tasks and activities undertaken in the department
Be fully conversant with the Restaurant “Food and Hygiene Policy” and “Health and Safety Policy”