Salon General Manager – Riyadh

REQUIREMENTS
• Female, 30-40 years old
• Bachelor’s degree in a business-related field
• At least 8 years of professional experience in salon industry, wherein 5 years in a management position
• Working knowledge of local & international salon products and current salon trends
• Ability to manage multiple salons in surrounding areas
• Demonstrates high level of leadership skills
JOB DESCRIPTION
• Responsible for ensuring quality brand delivery to achieve desired business results through management of multiple salons.
• Identifies under performing metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
• Responsible for leading the salons’ operations through mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth.
• Reports to the owner information such as revenue, budget needs, staffing changes, clientele satisfaction, inventory issues and salon upkeep.
• Drives business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures).
• Drives profitability in all aspects of salon operations while remaining brand appropriate and relatable.
• Ensure the salon is at its most profitable at all times.
• Build strong sales and customer service relationships with clients through inspiring and motivating the team into action.
• Ensure consistent execution of policies and procedures.
• Facilitates implementation of company learning/training programs, follow-up and monitor performance to ensure transfer of learned skills on-the-job.
• Recruits exceptional professionals to maintain the salon standards.
• Reviews and interprets financial and operational reporting regularly, including salon visits and audit results.
• Markets the Salon and Builds Clientele-take charge of quickly building a salon’s client base. Encourages customer retention and increase repeat visits from patrons. Tracks and reviews client retention data and adjust the company’s service strategy as necessary.
• Implements marketing activities/programs and carry out a promotional calendar to increase sales productivity.
• Stays up to date on the local & international salon trends and products.