Reporting Engineer – Saudi Arabia

Job Description:-
• Archive the report in share point, which is used to store the report, document and etc.
• Receive and log the AD-HOC requirement on reporting and data mining from internal/external team, analysis and clarify the requirement, and generate the report as required.
• Conduct data mining with multi-dimensional data extraction subscriber on customer experience and service quality data.
• Mange the knowledge database on reporting which stores the re-useable case can by leverage directly or indirectly. Update, add and modify the content to keep the contingency of the knowledge database.
• Keep communication or present the suggested resolution with relevant department, tracing and coordinate the implementation of resolution.
• By identify the potential risk and tracing the resolution implantation progress, report and escalate the abnormal issue to ensure customer experience improving or service fulfillment.
• Develop and maintain the analysis report template, assist to review the re-usable resolution and coordinate the knowledge management.
• Coordinate the service quality and process improvement solution implementation to achieve the continual improvement.
• Provide suggestion on process optimization on reporting and assist to manage customer journey catalog
• Identify and register the technical issue on CEM platform, coordinate the CEM software upgradation, patching and new feature/customer journey introduce
Knowledge/Skill/Experience
Technical Skill:
• Strong infographic skill
• Strong in tableau, R-language, python
• Excellent skills in ppt and data presentation
• Good knowledge and understanding on CEM concept, especially for the metrics.
• Good knowledge and understanding on MBB/FBB etc.
• Strong knowledge and understanding on the table, fields on the database.
• Good knowledge on Sybase IQ database and SQL commands.
• Good understanding and experience in CEM operation processes
Experience:
• 2+ year’s network operation experience on network or customer experience management.
• Multiple working experience on telecom vendor i.e. Ericsson, NSN, HUAWEI, etc. is preferred.
Qualification:
• Bachelor Degree in Telecom communication, computer science or related domain.
• Experience on reporting tools is preferred.
Interpersonal Skills:
• Strict following to plan and complete tasks on time.
• Organized and able to meet deadlines.
• Excellent verbal and written communication.
• Ability to do Multi-tasks.
• Customer oriented.
• Working under pressure.
• Good Team Player.
Iqama Transferable
Nationality: Any

kindly mentioned on subject position name.