Location: Saudi Arabia
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Troubleshot, diagnose and resolve problems, or advice on the appropriate action or walk around. • Install, modify, and repair computer hardware, peripheral and software. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Run diagnostic programs to resolve problems. • Ensures proper recording, documentation and closure of issues. Education & Certifications • BS degree in Computer Science, Engineering or a related computer subject. • Microsoft Certified Professional (MTA, MCSA or MCSE) is a plus Necessary Knowledge & Experience • 1-2 years of relevant technical experience on Windows 7 or above and Microsoft Office 2013/365 • Oral and written communication English skills (Arabic desirable), Customer empathy and listening skills.
A comprehensive understanding of PC software, operating systems and applications, networks, Microsoft Office suite, and hardware troubleshooting skills.