Industry: Customer Service
Job Description
– Brand Management
– Manage and enhance a company’s brand or reputation in the public’s eye.
– Coordinate objectives with marketing, creative, and advertising departments.
– Analyze and support both category and cluster marketing plans to align with brand strategy and achieve brand operating plan goals.
– Identify brand-building areas.
– Ensure brand consistency.
– Ensure brand communication for areas of responsibility are consistent with the company and brand positioning.
– Develop and implement and innovation strategies to promote brand
– Coordinate and manage content management and information sharing among external customers and divisions.
– Conceptual audit enhancement.
– Mystery shopper conduct and result performance
– Vigilant on competitor activity and report summarization
– Promote uniformity and consistency of brand.
Sales:
– Drive profitable sell-out, brand growth and loyalty for a number of business areas.
– Develop accountability structure.
– Target setting and achievement
– Strong analytical and market intelligence in brand responsiveness.
– Staff management and individual performance analyse.
– Create and enhance partner relationships.
– Aggressively work on promotional activity.
– Competitor activity and there sell-out strategy notification.
– New BA recruitment according to industry and filed related norms
– Training and development coaching
Customer Service:
– Develop and enrich customer and consumer service experience.
– Leverage customer and consumer insight data to refine brand management.
– Identify brand-building areas on customer and consumer awareness.
– Reporting necessary steps on timely basis for customer and consumer feedback
Requirements:
– Educational background: Graduate / Post Graduate or Masters in business studies or electronics.
– Language efficiency: Arabic / English / other
– Nationality: First preference is Arabic national, secondly Asian
– Age limit: 27 -32 years
– Facility required: Driving licence holder with own car
Company Overview
IML offers a variety of media branding options in key locations in the Middle East. IML provides in-sbDre sales promotions, mall activation, events, road shows and specialised marketing programmes such as merchandising and mystety shopping.
Interested applicants, please forward your CVs.
Send your CVs to [javascript protected email address]