Service Technician (Saudi Arabia)

Employer: Merssad
Industry: Engineering

Job Description:

M2M (Machine to Machine) Service Technician

Job Location:

KSA | Deadline: 31st Dec 2015

Job Description

– Co-ordinate with Customers to understand their M2M service needs and support them till they use M2M services comfortably without needing any assistance
– Co-ordinate with mobile carriers in troubleshooting wireless data connectivity issues/activation issues and thereby support the customer in resolving issues related to network connectivity from M2M devices.
– Perform QA check, test and configure the SaaS production portal for production devices after the devices are received from manufacturer
– Configure the SaaS portal to enable/disable modules based on customer needs and train them on all the enabled modules
– Install devices at customer sites and help them to ensure that the solution works well as expected.
– Perform regular monitoring of the SaaS portal and the devices via SaaS portal to make sure that they are functioning as expected.
– Repair/fix devices that are returned from customer sites due to issues, coordinate with relevant teams (L2 support & products team) in debugging and resolving such issues.
– When needed, help the team in FOTA (Firmware update Over the Air) and other related tasks.

Responsibilities:

M2M Service Technician will work with Support & Product teams, takes part in hardware installation, software configurations (SaaS) and monitoring/maintenance of the hardware/SaaS configuration. The hardware may range from prototypes, production devices, up to off-the-shelf products from various vendors in M2M space. Therefore, M2M service technician will have multiple types of devices/software solutions to explore, opportunity to acquire knowledge related to various Engines, their ignition types, diagnostic details, exposure to electronic and mechanical tools used for installation/debugging.

Requirements:

– Familiar with web based SaaS ( Software as a s Service) solutions
– Comfortable with Electrical, Electronics and Mechanical installation
– Basic professional knowledge on Computers & software programs
– Willing to travel out of town to visit customers and other site locations
– Comfortable working both independently or as part of a team
– A minimum of 6 months experience in related field (Exceptional fresh candidates may be considered as well)
– Diploma or professional course in Electrical/Electronics/IT/Computers (People from other streams may be considered if they have relevant experience)

Preferred Skills:

– Knowledge of Google apps, maps & report generation tools
– Familiar with testing software applications & hardware devices.
– Applicants should be Indian/Filipino citizens holding transferable Iqama and valid driving license.
– Understand M2M or Internet of Things technology
– Ability to handle technical risks, manage project schedule and understand the impact to customers

Interested candidates can send their detailed Resume mentioning relevant experience.



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