Industry: Customer Service
Job Description:
Customer Service Representative, required for a company in Riyadh, Saudi Arabia.
– Provision of sales and after sales support including processing of customer inquiries and sending them quotations.
– Provision of support to sales team in developing sales plans.
– Execution of orders and order confirmation along with related documentation including billing.
– Liaison with finance, sales, warehouse, logistics and technical teams.
– Analysis including fast and slow moving items, back orders, lost orders.
– Support sales team to expedite sale of the slow moving/dead stock.
– Effective filing system by-customer and by-supplier.
– Periodical follow up with customer for collection of past dues.
– Coordination with technical team for resolution of customer technical claims and with finance for issuance of credit notes as required.
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