Industry: Customer Service
Job Description:
Customer Service Executive, required for a company in Dammam, Saudi Arabia.
– To provide on a day to day basis a consistently high quality commercial distribution channel between the customer and the FSL Organization by distributing products and services of FSL in order to work for the success of our customer.
– Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines.
– Taking ownership of complaint and queries and proactively following through to resolution.
– Maintaining records through freight Suite of all transactions and interactions made with customers.
– Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.
– To provide general and support services on a local level when required, in line with the functional requirements of the FSL organization.
– Perform various customer service activities, including up selling and handling new and existing accounts..
– Handle client problems, answer general inquiries and complaints.
– Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up.
– Act as a liaison between clients and operations and other departments to ensure efficient service levels are delivered to the clients.
– To check and raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed.
– Identifying and escalating consistent or recurring problems with the systems functionality.
– Assisting management and Team Manger with any assigned special projects and providing backup to the team manager when required.
– Additional duties as assigned.
– Graduates/Post graduates with 2-5years of freight forwarding experience in customer role of handling air/sea products.
– Excellent spoken and written communication skills.
– Candidates with transferable Iqama with NOC from current employer will have added advantage.
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